Frequently Asked Questions
Everything you need to know about shopping with Relux Shop.
Are the luxury items on Relux Shop authentic?
Absolutely. Every item on Relux Shop undergoes a rigorous multi-point authentication process by our in-house experts to ensure 100% authenticity before it is listed.
What are your shipping rates and delivery times?
We offer free standard shipping on all orders over $150. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on the destination.
What is your return policy?
We offer a 14-day return policy for most items. Products must be returned in their original condition with all Relux Shop security tags attached to be eligible for a full refund.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and offer flexible financing options through Klarna and Affirm.
How do I determine the condition of a pre-owned item?
Each product page features a detailed condition report ranging from 'Pristine' to 'Fair.' We provide high-resolution photos and descriptions of any visible wear to ensure full transparency.
Can I track my order once it has shipped?
Yes, once your order is dispatched, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress in real-time.